Communication diversity and the human services worker

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Last updated: July 17, 2020

Communication Diversity and the Human Services Worker


Effective communicating is more than merely go throughing information from one individual to another, we communicate both verbally and nonverbally ( Howard 1991 ) in add-on, we all hungriness for contact that is meaningful. A communicator enters into relationships with other people ( Gamble & A ; Gamble 2008 ) . Healthy communicating is indispensable, we all like to be valued and heard, and it is cardinal to all people from “ all aspects of life and in all sectors of society ” ( Bolton 1987, p. 4 ) . Daily, human services workers encounter a diverse scope of people, from co-workers to clients, professionals, and the populace.

Therefore, reacting suitably is necessary for effectual communicating to happen. “ Communication is ne’er impersonal ” ( Tyler, Kossen & A ; Ryan 2005, p. 26 ) moreover, we construct our universe position from our ain point of position every bit good as the point of position of the civilization or society that we inhabit ( Tyler, Kossen & A ; Ryan ) .Therefore, there can be barriers to effectual communicating when category and low socio-economic fortunes are present. There is a inclination for Australians to look down on low-income earners and those having authorities benefits.

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To some, a low-income earner has less value because the belief is that they are non-contributors to the wealth and growing of Australian society. While this occurs less in the human services industry than in general, none the less it still occurs.Footings used within the community such as ‘dole bludger ‘ have a negative intension, and present troubles that impact in an unconstructive mode on low income earners who may already be experiencing guilty about their inability to happen employment.

Careless footings, labels, and negative attitudes build bitterness, which has effects that can flux on from clients to their households, whether from sick wellness, offense, household dislocations, or drug and intoxicant jobs. “ Ineffective communicating causes an interpersonal spread that is experienced in all aspects of life and in all sectors of society…

even decease consequences when communicating interruptions down ” ( Bolton 1987, p.4 ) . Covey ( 1989, p. 239 ) provinces, “ Unless you are influenced by my singularity, I ‘m non traveling to be influenced by your advice ” hence, constructing effectual “ emotional bank histories ” ( Covey, p. 239 ) is important for successful communicating to happen.This essay will turn to issues that confront human services workers and the challenges they face when working with unemployed people from low socio-economic backgrounds.


Australia is supposed to be an classless society but progressively it is going a state of have ‘s and have non ‘s. The divide between rich and hapless continues to spread out ( Barrett, Crossley & A ; Worswick 1999 ; The Age 1999, cited in Healey 2001 ) . Stratification based on economic and societal place is going a portion of the Australian individuality ( Hartley 2002 ) . The success of some at the disbursal of others has besides seen turning bitterness by those on public assistance who see themselves as victims ( The Weekend Australian 2000, p. 23, cited in Healey 2001 ) .Hegemony refers to the dominant categories ‘ care of societal and cultural domination over others ( O’Sullivan et al. 1983 ) . It forces people to manus over their power either consciously or unconsciously by making a ‘power axis ‘ ( O’Sullivan, p.

102 ) .Government bureaus such as Centrelink, occupation web Centres, and preparation establishments, which in theory are impersonal and are at that place to represents everybody frequently exercise their power to accomplish concealed company outcomes. As the dominant economic category, they look after the involvements of the company foremost and their clients demands frequently become secondary.Unequal power relationships that influence the mode in which people communicate with each other are easy to develop and hard to level. “ The exchange between transmitters and receiving systems is an active brush in which participants often occupy places of unequal power ” ( Kress 1988, p15 ) . Those on the having terminal feel diminished, unheard, and frequently defensive. Negative stereotypes on both sides are apt to increase, and self-fulfilling prognostications and struggle occurs because of uneffective communicating.There is turning concern about public assistance dependence and the impact this is holding on the economic system.

There is a displacement in authorities policy, the accent now is that those on public assistance must accept more duty for their economic fortunes ( Saunders 2005 ) . Community service workers understand that engagement in order to take a rich meaningful life within the community it is necessary to hold a healthy self-pride. They are cognizant that societal exclusion and unemployment deny people the chance to take part ( Saunders ) .


Reading organic structure linguistic communication, paying attending to inside informations and clear effectual communicating require good developed accomplishments that human service workers need to maintain in head when working with clients. When communicating, “ the life blood of every relationship ” ( Bolton 1987, p. 6 ) is positive, it creates fostering carry throughing relationships. As 55 per centum of all communicating consists of organic structure linguistic communication ( Hargie & A ; Dickson 2004, p.

46 ) , peculiar attending to non-verbal communicating accomplishments is required. Non-verbal communicating such as a leer, a sense of distain, or organic structure linguistic communication that is closed, communicates indifference, which can be every bit detrimental as a verbal confrontation.As a human services worker it is indispensable that the clients your there to help make non experience ostracised by the bureaus assigned to assist them. Human service workers must be witting of non-verbal behavior, their ain and their clients because non-verbal behaviors frequently contains important, deceptive, and undeclared messages ( Baney 2004 ) .

How people dress, their position, oculus contact and how they walk all convey significance, and reveal to the perceiver a myriad of information. Cultural differences need to necessitate acknowledgment, surveies show that African Americans and white Americans regard in opposite waies when spoken to ( Hargie 2006 ) , Autochthonal Australians besides avoid oculus contact.Avoid opinions because for clients to develop a healthy self-concept, opinion does non hold to be verbal to be experienced.

Judgement is one of the major barriers to successful communicating ( Rogers cited in Bolton 1987, p.17 ) . Most people fear rejection and the surest manner to make it in relationships with people is through opinion and unfavorable judgment.

Our sense of ego develops through our interactions with others, we are societal existences, and developing self-awareness is an of import measure in understanding ourselves and other people ( Gamble & A ; Gamble 2008 ) . Our self-concept and self-image is frequently warped and imbalanced, frequently how we see ourselves differs from how others see us.Our civilization teaches us to quash our feelings, and many people are incognizant of what emotionally, is really happening inside of them ( Bolton 1987 ) . A new counselor may desire to assist clients avoid painful emotions, but emotional release encourages mending procedures to happen ( Geldard & A ; Geldard 1998, p. 50 ) .An effectual counselor has the capacity to assist their clients to experience what is go oning within them, by either understanding what the client is verbally expressing, or conveying by organic structure linguistic communication. By helping clients whose organic structure linguistic communication possibly conveying feelings of insufficiency or lower status, a human services worker, can convey to their clients ‘ attending factors that their clients possibly unaware of, and therefore the client can get down to turn to them.

Human service workers must be cognizant that giving advice can make “ interfere-iority composite ” ( Bolton 1987, p. 22 ) and they must avoid giving advice but instead assist clients to happen solutions.How something is expressed alters reactions, and those with low self-prides frequently expect unfavorable judgment from others, and perchance will read into statements intending that was ne’er at that place ( Bolton 1987 ) . Human service workers have the ability to reflect feelings back to the talker, and are in a place to offer aid that can and does do a difference in people ‘s lives.Constructing self-pride can intend the difference between employment and go oning unemployment for a client, as a positive relationship exists between calling development and the ability to pass on efficaciously ( Bolton 1987, Gamble & A ; Gamble 2008 ) .

Therefore, human services workers are required to hold accomplishments that go beyond those of basic communicating. Listening, averment, conflict-resolution, and collaborative job work outing accomplishments ( Bolton 1987 ) are strengths that assist practicians successfully negotiate interpersonal communicating. As Bolton says low-level communicating, leads to ineffectiveness, both at work and in personal communicating, accordingly by developing effectual intercommunication accomplishments it will take to increased competency in all countries of life.Listening accomplishments are required for successful communicating, rephrasing lets the hearer know that you understand what the talker has said. It allows the hearer to grok the context of what the talker said, and hence the talker knows apprehension has been achieved.

Communication accomplishments require empathy and genuineness and demand to confirm and formalize peoples experiences ( Kenny, 1994 ) .Attending accomplishments, following accomplishments and brooding accomplishments ( Bolton 1987 ) are all a portion of listening and let the hearer to show a clear apprehension of what the talker has conveyed. Listening allows a counselor to convey to the attending of clients the negative self-talk they may utilize. Clients can so get the better of barriers and create for themselves employment chances antecedently denied with cognition, new accomplishments, and apprehension.


Human service workers are at the head in developing new plans aimed at increasing engagement within the work force. They are working for authorities and occupation web bureaus on plans that address issues such as visual aspect, attitude, and communicating manners. They are cognizant that “ sending solutions ” ( Bolton 1987, p.20 ) instead than helping clients to come to their ain decisions are barriers to empowerment that could sabotage a client ‘s motive.“ Eighty per centum of people who fail at work do so for one ground: they do non associate good to other people ” ( Bolton 1987, p. 7 ) . Human service workers are following principals, with the purpose of turn toing this job.

They know that with the right aid the downward spiral that creates unemployment, category stigma, and low income is reversible.By helping low-income earners and unemployed people to understand how their verbal and non-verbal cues are forestalling them from taking carry throughing lives can assist actuate people to alter. Methods learnt as a kid can be undone and the barriers broken so that they can take part in a meaningful manner, to populate carry throughing personal and societal lives, every bit good as deriving employment. Skill constructing workshops, developing workshops, and reding aimed at bettering interpersonal dealingss are a practical solution in helping clients to derive the accomplishments required to pass on efficaciously.The flow on from that comes from larning how communicating barriers lead to anger, ineffective and detrimental societal relationships and that a clearer apprehension will authorise, and assists the deprived members of society. Making a ripple consequence that will be of benefit to the wider community. “ Communication is our nexus to the remainder of humanity ” ( Gamble & A ; Gamble 2008, p.5 ) , hence as workers in the human services industry by assisting clients to win, finally we all portion the wagess.


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