Human relations and development

Human relations and development


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Human relations and development

Communication is the exchange of message, both verbal and non-verbal between a sender and a receiver in an effective way (, 2011). It involves communication process, which consists of several components. These components include sender, medium of transmission, encoding, decoding, receiver and feedback.

The sender is the person who initiates and sends the message. The sender may be an individual, a group of people or an organization who want to convey a message. The process of communication starts with the sender. The context of the message to be conveyed is influenced by the sender.

Encoding is the process by which the sender translates information and data into ideas or concepts that the recipient understands by using languages and symbols (Sanchez, 2010). Encoding is done so that the intended meaning is conveyed, in coded message. The encoding process is affected by the recipient’s knowledge and familiarity to symbols. The medium is the channel or means of transmitting the message. These channels may either be oral, written or visual, which are selected according to the communication characteristics (Foulger, 2004).

Decoding is the process by which the receiver translates the message received from the sender into meaningful information that enables the receiver to understand the message conveyed by the sender. This is affected by the receiver’s experiences and skills of interpreting the language and symbols. The receiver is a person or a group of people who are intended to get the message. The understanding of the message greatly depends on the receivers knowledge of the topic, the receptiveness to the message, culture and authenticity of the sender. The final component is the Feedback, which is the signal with which the receiver responds to the sender’s message. It may be verbal or non-verbal.

Knowing the components of the communication process enables a person to communicate effectively by ensuring that the message conveyed by the sender is understandable to the receiver. This is achieved only if, the correct symbols are used to pass the message, the medium chosen is the most appropriate and if the sender considers the receivers skills, language and knowledge of the topic when conveying the message.


Foulger, D. (2004). Models of the Communication Process. Retrieved from

Sanchez, N. (2010). Communication Process. Retrieved from (2011). Components of Communication Process. Retrieved from


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