Ithas come to my attention that our patients have been dissatisfied with the lackof professionalism reflected in our e-mail responses. Results from post-visitsatisfaction surveys show that patients are unhappy with the quality ofcommunication from staff. I’d like to offer a few suggestions on how to improveour communication with patients via e-mail. Also, an optional seminar will beprovided at the clinic to improve communication with patients.  It is vitally important to show our patientsthat we are taking time out of our busy day to communicate with proper e-mailetiquette.

Proper grammar and punctuation should still be applied when replyingto patients.  Avoid using slang and abbreviating any text in your message.Proofread your context in your e-mail before sending it out to avoid anyerrors.  To avoid overwhelming the reader, it isimportant to create and deliver a well-balanced message. Provide clarity inyour e-mail to enhance communication between patients. Organize your contextinto brief direct paragraphs to make it easy to digest. To make informationquick to process, use bullet-points to organize several points.

 At South Valley Health clinic, we strive to maintainhigh standards and continue to improve our outcomes. The e-mails reflect on thevalues of South Valley Health clinic and we continually want to provide a supportiveenvironment for our patients. We want to assure our patients that they are ingreat hands by showing our professionalism through our e-mails. Even thoughit’s just an email, it is always best to deliver a polite professionalresponse.  An optional seminar is being held at SouthValley Health clinic Room 405 on January 29, 2018, at 6:00 P.

M on how toeffectively communicate with patients. We have the honor to have the workshopconducted by a healthcare consultant to present effective ways to communicatewith our patients. We strongly recommend that all staff attend this extremelyinformative seminar to be further educated in email etiquette.  Please understand that we want to make ourpatients feel satisfied with the communication between them and our staff.Thank you for your cooperation and do not hesitate to contact me for questionsand concerns.